Frequently asked questions

CAN I TRUST THIS WEBSITE? HOW DO I KNOW THIS IS NOT ANOTHER SCAM WEBSITE?

Nazjewels has been an online business since October 2011. Please read our reviews of satisfied cutomers on Facebook page called Nazjewels1

I DON'T KNOW MY FINGER SIZE?

An easy way is to take a ruler and measure only the inside diameter of a ring in mm..

IS ALL THE JEWELLERY 925 STERLING SILVER?

We pride ourselves in only selling genuine 925 Sterling Silver Jewellery. We DO NOT stock stainless steel or plated jewellery.

MUST I PAY FIRST OR IS IT C.O.D.?

No goods will be dispatched without payment first being received. No exceptions will be made.

DOES THE ITEM PRICE INCLUDE DELIVERY AND SIZING (IF REQUIRED)?

No, it does not include delivery or sizing cost.

HOW IS THE GOOD SENT AND WHAT DOES IT COST?

Goods are sent via Postnet or Aramex couriers and a tracking number will be provided to track it. Delivery will take minimum of 1 day and maximum 3 days depending on the service you choose.

CAN I COLLECT MY ORDER?

We are an online store only. From Monday to Friday orders are dispatched via Postnet or Aramex couriers. Weekends you will find us at the Pick n Pay Centre in Brackenfell. Should you wish to collect from us there, then you are welcome to do so. Please arrange this prior to collection.

CAN I LAY-BYE AND ITEM?

Unfortunately we do not have a lay-bye system.

DO YOU DO SIZING OF RINGS AND WHAT DOES IT COST?

Yes, we do sizing of rings, if it is sizable. To make a ring smaller will cost R95.00. To make a ring one size bigger cost R95.00 and thereafter R20.00 per additional size. Wedding sets cost R150.00 to down size. To make a wedding set one size bigger cost R150.00, and thereafter R35.00 per additional size.

CAN I BUY IN BULK?

We are not a wholesaler, therefore we do not sell in bulk. Should you wish to buy large amounts, the price as displayed on our website is the price that will be charged.